Returns & Refunds

At Vittoria Valeria, we want you to feel confident about your purchase. If something isn’t right, please contact us at info@vittoriavelaria.com so we can help.

Return Policy

We offer a 14-day return period for eligible bags, starting from the date you receive all items in the same order. Please submit your return request within this period.

Return shipping costs and any applicable return customs charges are the customer’s responsibility, unless the item received is defective, damaged, or incorrect.

Jewelry Return Policy

Necklaces, earrings, and bracelets are final sale and cannot be returned or exchanged for a change of mind, except where required by applicable law.

This restriction does not affect your rights if an item arrives defective, damaged, or incorrect. Please contact info@vittoriavelaria.com with your order number and clear photos so we can review the issue.

How to Request a Return

1. Contact us: Email info@vittoriavaleria.com with your order number, the item you wish to return, the reason for your request, and photos showing its current condition. For defective or damaged items, include clear photos of the affected area and any attached product or QC tags.

2. Receive return instructions: If your request is accepted, we will provide instructions and the correct return address.

3. Send your return: Package the item securely with its original packaging and tags. We recommend using a tracked shipping service and keeping your shipping receipt.

4. Receive your refund: Once your return has been received and inspected, we will notify you of the outcome. Approved refunds will be processed within 5 business days to your original payment method.

Return Eligibility

Eligible bags must be unused, unworn, and in their original condition, with all original packaging, tags, and included accessories.

Unless otherwise required by applicable law:

• Items marked Final Clearance or Final Sale cannot be returned or refunded for a change of mind.

• Items purchased at a discount of 20% or more are final sale.

• Items purchased entirely using store credit are final sale.

• Sets must be returned complete; individual pieces cannot be returned or exchanged separately.

These restrictions do not affect your rights regarding defective, damaged, or incorrectly supplied products.

What Is Not Considered a Product Defect?

The following are not generally considered manufacturing defects:

• Minor color differences caused by lighting or screen settings, provided the item otherwise matches its description.

• Changes in personal preference regarding style, color, size, or weight when these match the product description.

• Normal wear and tear or damage caused by misuse, improper storage, exposure to chemicals, unauthorized repairs, or modifications.

• Dissatisfaction with fit where the item matches its advertised measurements.

Please review the product descriptions, dimensions, materials, and care instructions before purchasing.

Where Is My Refund?

Approved refunds are processed within 5 business days after we receive and inspect your return.

Your bank or payment provider may require additional time to post the refund to your account. If you have received our refund confirmation but the funds have not appeared, please contact your payment provider.

Important Return Instructions

Do not send items to the sender’s address printed on your package. This may not be our return address.

Please contact us before sending a return so we can provide the correct instructions. Returns sent without prior authorization may not be accepted, subject to applicable law.

For any return or refund questions, email info@vittoriavelaria.com.

Nothing in this policy limits your mandatory rights under applicable consumer protection laws.